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Patient Services Manager

Georgetown University Hospital

Washington, DC
Job Code:
  • Customer Service
Georgetown University Hospital
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Job Details

Patient Services Manager at Medstar Georgetown University Hospital

Patient Services Manager

Wound Center

Regular Full-Time





Position Summary:The individual in this position is responsible for coordinating all the functions and activities related to patient access in the department including, but not limited to, front end customer service,  accurate patient registration in the approved organization electronic scheduling and billing systems, on-site insurance verification and financial counseling, accurate Time-of-Service (TOS) payment collections, and the balancing of all TOS payments using the approved organization electronic scheduling and billing system Front Desk Module. The person in this position supervises and directs the maintenance and ongoing monitoring of the patient health record in department.  The person in this position is responsible for directing, organizing, planning and supervising the activities of personnel engaged in Patient Service activities, including those related to all revenue cycle related activities. The Clinic manages a high volume of patient encounters annually.  These functions are performed in accordance with Georgetown University Hospital's (GUH) philosophy, policies, procedures and standards.

Required Education and Training: Bachelor's Degree, Preferably in Health Care Management.     

Required Experience: Three to five years experience in managing a health care office required; previous personnel management experience as well as financial management preferred. Previous experience with computerized registration systems. Working knowledge of IDX / GE Centricity Business preferred.  Previous experience with an electronic health record system desired, especially GE Centricity EHR or Aria.  Ability to perform in a high pressure environment and appropriately motivate staff.  Ability to organize and prioritize work. Excellent interpersonal communication and customer service skills, and good telephone etiquette. Knowledge of medical terminology, HMO/PPO insurances.  Effective oral and written communication skills.  Ability to deal effectively and professionally with a variety of different individuals.


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