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Patient Registration Associate

Georgetown University Hospital

Washington, DC
Job Code:
  • Customer Service
Georgetown University Hospital
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Job Details

Patient Registration Associate at Medstar Georgetown University Hospital

Patient Registration Associate

Various Departments

Regular Full-Time


Monday - Friday



We currently have Patient Registration Associate openings in the following department(s):

  • Family Medicine located at Spring Valley (Massachusetts Avenue) 
  • Neurosurgery located at MedStar Southern Maryland Hospital Center
  • Orthopedics located at MedStar Montgomery Medical Center
  • Wound Center

Position Summary: The individual in this position provides assistance to patients in the department.  The individual is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, accurate and complete patient registration in the approved organization electronic scheduling and billing systems, appointment scheduling, insurance verification, accurate Time-of-Service (TOS) payment processing, and the balancing of all TOS payments using the approved organization electronic scheduling and billing systems. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's (GUH) philosophy, policies, procedures and standards.

Required Education and Training: High School graduate or GED required.  Associate's Degree preferred.     

Required Experience: One year experience in a customer service environment required; medical/clinical office experience preferred. Previous experience with computerized scheduling and registration systems.  Working knowledge of IDX / GE Centricity Business preferred.  Previous experience with an electronic health record system desired, especially GE Centricity Clinical or Aria.  Excellent interpersonal communication and customer service skills, and good telephone etiquette. Knowledge of medical terminology.  Effective oral and written communication skills. Ability to deal effectively and professionally with a variety of different individuals. Ability to perform in a high pressure environment.  Ability to organize and prioritize work.


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