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Patient Financial Associate

Georgetown University Hospital

Washington, DC
Job Code:
  • Customer Service
Georgetown University Hospital
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Job Details

Patient Financial Associate at Medstar Georgetown University Hospital

Patient Financial Associate

Patient Access

Regular Part-Time




Position Summary: The individual in this position provides assistance in supporting all the functions and activities related to patient access in the department including, but not limited to, front end customer service, accurate patient registration in the approved organization electronic scheduling and billing systems, on-site insurance verification and financial counseling, accurate Time-of-Service (TOS) payment collections and interfacing with health care team. These functions are performed in accordance with Georgetown University Hospital's (GUH) philosophy, policies, procedures and standards.

Required Education/Training: High School graduate. Associate degree preferred.

Required Experience: Three years experience in a medical/clinical office required.  Previous experience with computerized registration systems and supervisory experience strongly preferred.  Working knowledge of IDX / GE Centricity Business and SMS/Invision preferred. Fluency in Medical Terminology required; fluency in Spanish preferred; Effective interpersonal & communications skills, as well as good telephone etiquette; high level of competence in customer relations in a professional environment; ability to prioritize, organize work and be self directed; ability to work as a member of a team; ability to work in stressful situations; good problem solving skills.  Ability to perform in a high pressure environment.  Ability to deal effectively and professionally with a variety of different individuals 


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