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Central Scheduling Associate

Georgetown University Hospital

Washington, DC
Job Code:
  • Healthcare
  • Customer Service
Georgetown University Hospital
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Job Details

Central Scheduling Associate at Medstar Georgetown University Hospital

Central Scheduling Associate

Central Scheduling

Regular Full-Time




Position Summary: The individual in this position serves as the primary scheduling point of contact for scheduling activities for all hospital-based ancillary and GPG departments.  The individual is responsible for performing the functions and activities related to accurate patient scheduling including, but not limited to: working with departments on their physician scheduling protocols, supporting the master schedulers where necessary, accurate and complete patient registration and scheduling and accurate patient insurance assignment. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's (GUH) philosophy, policies, procedures and standards.

Required Education and Training: High School graduate or GED required.  Associate's Degree preferred.  Knowledge of medical and health care terminology a must.

Required Experience: Three years experience scheduling in a medical/clinical office or related experience required.  Previous experience with computerized scheduling and registration systems.  Working knowledge of IDX / GE Centricity Business preferred.  Previous experience with an electronic health record system desired, especially GE Centricity Clinical or Aria.  Able to work in a complex work environment with heavy call volume that involves coordination and support with various departments, patients, healthcare providers and systems.  The problems presented often require advanced analytical skills and highly developed communication/service delivery skills in order to successfully handle disgruntled and confused patients. Excellent telephone etiquette, interpersonal communication and customer service skills. Knowledge of medical terminology.  Effective oral and written communication skills. Ability to deal effectively and professionally with a variety of different individuals. Ability to perform in a high pressure environment.  Ability to organize and prioritize work.


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